To ensure your request is processed as quickly as possible, please do the following before starting your online claim:
If your device was lost or stolen, call T-Mobile at 1-800-937-8997 to suspend your service and protect yourself against unauthorized charges.
Have your mobile number and device information (manufacturer, model, and serial number). Your device's serial number (IMEI) is 15 digits long. This number is typically located underneath the battery or may be found on the original packaging for your device, your purchase receipt, or you may call T-Mobile at 1-800-937-8997 to obtain the serial number.
Once your claim is approved, a non-refundable deductible may apply. To view your deductible amount, please click on My Deductible.
Please note: If your device was accidentally damaged you will need to give your damaged device to the store associate in order to receive your replacement.
What information do I need to start a claim?
Please remember that only the authorized person on the account can file a claim. To help you get through the claims process quickly, we recommend that you have the following items handy before you begin:
Your 10-digit Mobile Number or your device's Serial Number
Make and Model of the device
Email Address (to provide you with updates on the status of your claim)
How can I check the status of my claim?
The fastest and easiest way to check the status of your claim anytime is by visiting the Homepage on this site and following these three easy steps:
From the Homepage, start at File or Track My Claim. Enter your Mobile Number or Serial Number and click "Submit". Once your number has been verified, click on "Track My Claim".
Enter your Zip Code and click "Continue".
Tabs will appear at the top of your screen providing you with additional information as you move through the claims process. Simply click on each tab for details.
Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claims containing any materially false information or conceals, for the purposes of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime, and may subject such person to criminal and substantial civil penalties.