FAQs

Filing a Claim

Find out what you need to do and what information you need to have handy to start a claim with us. >>

Completing a Claim

Details about returning your damaged device. >>

Tracking a Claim

Find out how to check your claim status and how to get your replacement device. >>

Plan & Coverage

Stuff you need to know about your device protection plan and what’s covered. >>

Deductible Info

Learn about the service fees / deductibles that would apply if you ever have to file a claim. >>

Replacement Device

Have questions after you’ve completed a claim and received your replacement device? >>

App Support

Learn how Tech PHD by Assurant^®and McAfee^®Security for T-Mobile can make your life easier. >>

Screen Protector Replacement

If you have Protection<360> make sure you’re making the most of all your benefits. >>